Communication and Interpersonal Skills
Interpersonal communication skills
- Verbal/Nonverbal communication
- Active listening
- Expressing feelings; giving feedback (without blaming) and receiving feedback
Negotiation/refusal skills
- Negotiation and conflict management
- Assertiveness skills
- Refusal skills
Empathy
- Ability to listen and understand another’s needs and circumstances and express that understanding
Cooperation and Teamwork
- Expressing respect for others’ contributions and different styles
- Assessing one’s own abilities and contributing to the group
Advocacy Skills
- Influencing skills & persuasion
- Networking and motivation skills
Decision-Making and Critical Thinking Skills
Decision making / problem solving skills
- Information gathering skills
- Evaluating future consequences of present actions for self and others
- Determining alternative solutions to problems
- Analysis skills regarding the influence of values and attitudes of self and others on motivation
Critical thinking skills
- Analyzing peer and media influences
- Analyzing attitudes, values, social norms and beliefs and factors affecting these
- Identifying relevant information and information sources
Coping and Self-Management Skills
Skills for increasing internal locus of control
- Self esteem/confidence building skills
- Self awareness skills including awareness of rights, influences, values, attitudes, rights, strengths and weaknesses
- Goal setting skills
- Self evaluation / Self assessment / Self-monitoring skills
Skills for managing feelings
- Anger management
- Dealing with grief and anxiety
- Coping skills for dealing with loss, abuse, trauma
Skills for managing stress
- Time management
- Positive thinking
- Relaxation techniques
From UNICEF
